1. OVERVIEW

MOBICELL INDIA PRIVATE LIMITED ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our application.

2. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Information"). This includes:

• Identification Data: Full name, date of birth, gender, and KYC details (Aadhaar, PAN).
• Contact Data: Email address, mobile number, and physical billing/office address.
• Financial Data: Wallet balance, transaction history, and partial payment instrument details (where applicable).
• Technical Data: IP address, device type, browser type, and operating system.
• Location Data: Geo-location coordinates (GPS) required for regulatory compliance during financial transactions (AePS/DMT).

3. HOW WE USE YOUR INFORMATION

We use the collected data for the following purposes:

• To process and complete transactions initiated by you.
• To verify your identity and perform KYC checks as mandated by RBI and NPCI.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve technical grievances.
• To send important service notifications and administrative alerts.

4. SHARING AND DISCLOSURE

We do not sell your personal data. We may share your information with:

• Service Partners: Banking partners, NPCI, and Telecom/Utility operators to facilitate the Services.
• Legal Authorities: When required by law, subpoena, or to comply with a regulatory investigation.
• Security Providers: To detect and prevent security threats or fraudulent activities.

5. DATA SECURITY

We implement industry-standard security measures, including 256-bit SSL encryption and firewalls, to protect your data. However, no electronic transmission over the internet can be guaranteed as 100% secure.

6. YOUR RIGHTS

You have the right to access, correct, or update your personal information through your account dashboard. You may also request account deactivation by contacting our support team.

7. GRIEVANCE OFFICER

For any privacy-related concerns or complaints, please contact our Grievance Officer:

Name: Grievance Redressal Cell
Email: [email protected]
Address: Deoghar, Jharkhand, India